Shipping Policy
We at SmartBar Drink Tokens want your online experience to be enjoyable,
simple and successful. As seasoned eCommerce veterans, we appreciate
the importance of getting your order delivered to you in a timely manner,
and explaining the whole process upfront. To that end, we have created
the following shipping policy which should clarify what companies we
use for our shipments and how quickly we anticipate getting your order
out the door.
Please review our policies and procedures and let us know if you have
any questions or concerns by contacting us at:

We only ship once a week, on Mondays. No exceptions. Whether you order Sunday night or Tuesday afternoon, it will ship the following Monday (unless it is a custom order in which case it will ship the first Monday following completion of your order).
Due to the 2-3 week
manufacturing lag, it does not make sense for us to offer expedited
shipping on full drink token orders. Samples and prototypes are automatically
sent via an expedited shipping method. Here are details on our shipping
methods.
Domestic Orders (USA)
- Drink Token Samples - Shipped
free and always go via USPS Priority Mail. Time in
transit is typically 1-3 business days. Samples typically ship within
1-2 business days of purchase.
- Prototypes - Shipped
free and always go via USPS Priority Mail. Time in
transit is typically 1-3 business days. Prototypes need to be manufactured,
so there is typically a 2-3 week lag from order date until shipment.
- Full Drink Token Orders - Pricing is based on weight
and distance from San Diego, CA. Shipments go via UPS Ground or USPS
Priority, depending on the destination and weight. Time in transit
is typically 1-5 business days. Full drink token orders need to be
manufactured, so there is typically a 2-3 week lag from order date
until shipment. This can be slightly longer on large (5000+) orders.
International Orders (We ship to over 30 countries)
- Drink Token Samples - Flat-rate
$5 shipping charge. These always go via USPS International
Priority Mail. Time in transit is typically 5-10 business days, although
this can vary quite a bit. Samples typically ship within 1-2 business
days of purchase.
- Prototypes - Flat-rate
$5 shipping charge. These always go via USPS International
Priority Mail. Time in transit is typically 5-10 business days, although
this can vary quite a bit. Samples typically ship within 1-2 business
days of purchase.
- Full Drink Token Orders - Flat-rate
of $10 + $2/lb. Shipments go via USPS International
Priority Mail. Time in transit is typically 5-10 business days, although
this can vary quite a bit. Full drink token orders need to be manufactured,
so there is typically a 2-3 week lag from order date until shipment.
This can be slightly longer on large (5000+) orders.
In addition to US shipments, we currently ship to the following 32
countries:
Aruba, Australia, Austria, Barbados, Belgium, British Virgin Islands,
Canada, Costa Rica, Denmark, Finland, France, Germany, Guam, Hong Kong,
Japan, Luxembourg, Netherlands, New Zealand, Northern Ireland, Norway,
Portugal, Puerto Rico, Republic of Ireland, South Africa, South Korea,
Spain, Sweden, Switzerland, United Kingdom, US Virgin Islands, and Wales
If your country is not in the list of countries above, unfortunately
we cannot ship to your country at this time.
Our international shipping price only reflects the base shipping charge
not including customs duties, taxes and country specific fees. Our shipping
price ONLY reflects the cost for us to ship your order to your country.
If you are unsure of your country's import policies, please check with
them before ordering. SmartBar Drink Tokens will not be held liable
for any customs duties or taxes that arise from your local customs office.
SmartBar Drink Tokens will also not be held responsible for any additional
fee the local carrier in your country may charge.
Estimated delivery time for items we have in stock is from date of
shipment provided no problems or delays occur with your local customs
office. SmartBar Drink Tokens will not be held responsible or liable
for any problems that result at your local customs office.
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