Shipping Policy

We at SmartBar Drink Tokens want your online experience to be enjoyable, simple and successful. As seasoned eCommerce veterans, we appreciate the importance of getting your order delivered to you in a timely manner, and explaining the whole process upfront. To that end, we have created the following shipping policy which should clarify what companies we use for our shipments and how quickly we anticipate getting your order out the door.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at:

We only ship once a week, on Mondays. No exceptions. Whether you order Sunday night or Tuesday afternoon, it will ship the following Monday (unless it is a custom order in which case it will ship the first Monday following completion of your order).

Due to the 2-3 week manufacturing lag, it does not make sense for us to offer expedited shipping on full drink token orders. Samples and prototypes are automatically sent via an expedited shipping method. Here are details on our shipping methods.

Domestic Orders (USA)

• Drink Token Samples - Shipped free and always go via USPS Priority Mail. Time in transit is typically 1-3 business days. Samples typically ship within 1-2 business days of purchase.

• Prototypes - Shipped free and always go via USPS Priority Mail. Time in transit is typically 1-3 business days. Prototypes need to be manufactured, so there is typically a 2-3 week lag from order date until shipment.

• Full Drink Token Orders - Pricing is based on weight and distance from San Diego, CA. Shipments go via UPS Ground or USPS Priority, depending on the destination and weight. Time in transit is typically 1-5 business days. Full drink token orders need to be manufactured, so there is typically a 2-3 week lag from order date until shipment. This can be slightly longer on large (5000+) orders.

International Orders (We ship to over 30 countries)

• Drink Token Samples - Flat-rate $5 shipping charge. These always go via USPS International Priority Mail. Time in transit is typically 5-10 business days, although this can vary quite a bit. Samples typically ship within 1-2 business days of purchase.

• Prototypes - Flat-rate $5 shipping charge. These always go via USPS International Priority Mail. Time in transit is typically 5-10 business days, although this can vary quite a bit. Samples typically ship within 1-2 business days of purchase.

• Full Drink Token Orders - Flat-rate of $10 + $2/lb. Shipments go via USPS International Priority Mail. Time in transit is typically 5-10 business days, although this can vary quite a bit. Full drink token orders need to be manufactured, so there is typically a 2-3 week lag from order date until shipment. This can be slightly longer on large (5000+) orders.

In addition to US shipments, we currently ship to the following 32 countries:

Aruba, Australia, Austria, Barbados, Belgium, British Virgin Islands, Canada, Costa Rica, Denmark, Finland, France, Germany, Guam, Hong Kong, Japan, Luxembourg, Netherlands, New Zealand, Northern Ireland, Norway, Portugal, Puerto Rico, Republic of Ireland, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom, US Virgin Islands, and Wales

If your country is not in the list of countries above, unfortunately we cannot ship to your country at this time.

Our international shipping price only reflects the base shipping charge not including customs duties, taxes and country specific fees. Our shipping price ONLY reflects the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering. SmartBar Drink Tokens will not be held liable for any customs duties or taxes that arise from your local customs office. SmartBar Drink Tokens will also not be held responsible for any additional fee the local carrier in your country may charge.

Estimated delivery time for items we have in stock is from date of shipment provided no problems or delays occur with your local customs office. SmartBar Drink Tokens will not be held responsible or liable for any problems that result at your local customs office.